Dynamics 365 for Customer Engagement
A powerful tool to build lasting customer relationships
Belmont Lavan has helped dozens of companies transform their sales organization and integrate the entire customer journey into a single platform. Let us show you how to boost sales and manage the customer journey in a completely new way with Dynamics 365 CE
D365 CE Overview
Intelligent | Customizable | Quickly implemented
Dynamics 365 offers a complete customer engagement solution in the cloud. Solutions for Sales, Marketing, Customer Service, and Field Service work together so you can deliver a unified customer experience from initial contact through the sales process and into service and support. Fully integrated with Office 365 to enable high productivity and collaboration. Get a handle on relationship health with a 360-degree view of your customers.
Capabilities of Dynamics 365 CE
Fast. Familiar. Customizable.
Start quickly and reduce business interuptions
Dynamics 365 lets you model your business processes and functions quickly and easily on a well established, organised, and structured system. Business processes, workflows, custom entities & fields are all editable with a drag and drop editor to make changes on the fly with only basic technical knowledge needed.
Train, adapt, monitor to improve day in day out
Knowledge base and Task guides allow you to building step by step training and guides into Dynamics. Dashboards, reporting, and analytics allow you to monitor, track goals, and improve your processes and emmployees. Overall Your managers can spend less time having to do systems training and more time improving and coaching all with better and more accurate data.
D365 For Sales
Sell Consistently and Manage Your Sales Funnel
With Dynamics 365, it is easy to configure sales process management and segmented sales funnel management reporting capabilities to give you a complete view of opportunities at every stage. Use automation and workflow to trigger actions that advance opportunities through the process. Easily see which opportunities are most likely to close and forecast future period sales.
Spend More Time Selling
Cloud means freedom to work where and how you want to, managing customers, and deals using familiar, easily accessible tools. Work on the go with rich, mobile apps that provide contextual news, social data, and task flows. Know what steps to take next to close deals faster by using process automation and a guided sales process.
D365 For Marketing
Connect Sales and Marketing with Campaign Orchestration
Today’s prospects are doing 70% of their research before they even contact a sales rep. Unify sales and marketing with Dynamics 365 content marketing and customer engagement solutions. Track all of the interactions customers have had with your content to drive higher conversions and provide more relevant offers.
Web Experience foundation
Targeted, personalized digital marketing starts with a comprehensive web content management solution. Create and deliver digital experiences faster, lower management and resources costs by using a single provider, and rely on a platform that’s compliant with government, industry, and corporate standards.
D365 Customer and Field Service
Deliver a Unified Customer Experience
Minimize customer effort, proactively address issues, and deliver more personalized, seamless service. Empower your staff with the knowledge they need to deliver faster, more consistent service. Anticipate and react quickly to customer, business, and market demands using customer and field service applications with intelligence built in
Connect with customers anytime, anywhere
Support your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media. Use a unified platform for consistency and visibility across channels and get deeper insights with a 360-degree customer view.
Why do we need a partner if its so easy?
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